Very often when new employees are being trained, they are taught the “hard skills” of the job, but it is just as important to teach them the “soft skills” that will help them truly succeed.
The need for transparency in business has grown exponentially in recent years. Here are 4 tips to help you get started.
If you run a service-oriented business, you may be wondering if it’s worthwhile to integrate online appointment scheduling software. Although it will require an upfront investment and a slight learning curve, the benefits of adding online booking outweigh the risks.
Customer service can make or break a company. If customers don’t have a consistently positive experience with your brand, they’ll look elsewhere. Simple as that.
Like it or not, the machines are taking over. At least in the customer service space. Experts predict that by 2020, only 15% of customer service interactions will be handled by a human.
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